We process shipments within the first 24-48 hours your order is placed. During sales, shipping may be delayed by a few days. Please note we do not ship on the weekends or US federal holidays. (Christmas Eve *December 24th* and New Year's Eve *December 31st* also count as holidays since all shipping carriers operate on a limited schedule).
Priority/Express orders are fulfilled within 24 hours during our regular business hours (Monday-Friday between 10AM and 5PM). If the order is placed after 3pm, it will be processed and picked up the following business day. If the order is placed on a Friday after 3PM, it will be processed and picked up the Monday or Tuesday after. Please allow 2-6 business days from time of purchase for your goods to be shipped and delivered.
Once the order is shipped, the buyer assumes all responsibility for tracking their package. Please contact the carrier provided in your tracking information for any changes and or any delays. We’re able to assist with filing a loss claim with packages that have delayed over 10-15 business days. Please contact us for assistance.
If you live outside of the USA and US territories, you may be subject to import and duty fees.
Please note that delivery times range from 7 - 20 days. Depending on your location, the carrier may not keep the tracking information updated. It is the customer's responsibility to check with their local postal services to see if their items have arrived to any country outside of the United States. If an item is returned to us because it is unclaimed, the buyer assumes responsibility for return shipping costs, which will be subtracted from any refund owed. NOTE: THE DELIVERY TIME ON THE TRACKING PAGE VIA USPS IS AN ESTIMATION. THIS IS THE CARRIER’S BEST GUESS AT WHEN THE ORDER WILL ARRIVE VIA THE SELECTED SERVICE. WE CANNOT GUARANTEE THE EXACT DATE PACKAGES WILL BE DELIVERED.
The customer is responsible for providing the correct mailing address during the check out process. Customer must review and confirm all the information provided is correct before placing an order. If an order is lost due to any information being inputted incorrectly the customer takes complete responsibility and should contact the carrier directly. We’re able to assist with filing a loss claim with packages that have delayed over 10-15 business days. Please contact us for assistance.
All email confirmations are automatic and are sent immediately after a purchase has been made. The customer is responsible for inputting the correct email address to ensure the confirmation is received. If an email confirmation is received, please contact us to assist to make the proper adjustments.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return and return it to us for store credit or a full refund of the purchase price, minus the shipping, handling, and other charges where applicable.
To return your product, you will be responsible for paying for your own shipping costs. Our shipping costs are non-refundable. We recommend purchasing shipping insurance and using a trackable shipping service for your return. If you received free shipping at the time of purchase, we will deduct our standard shipping/handling fee.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Unfortunately, we cannot accept returns on sale items or gift cards.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com.